Widerrufsrecht

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wholehed.com . Please note that returns will need to be sent to the following UK Head Office or China Production Office addresses:

UK Head Office
Company Name: WHOLEHEARTED APPAREL LTD
Phone Number: +44 7783 316425
Street Address: Suite 13952, 61 Bridge Street
City: Kington
State (optional): England
Postal Code: HR5 3DJ
Email: support@wholehed.com

China Production & Support Office
Company Name: WHOLEHEARTED APPAREL LTD
Phone Number: +86 13825040570
Street Address: 2nd Floor, Xingyu Building, No. 345 Shibei Industrial Road, Dashi Sub-district
City: Guangzhou
State (optional): Guangdong Province
Postal Code: 511430
Email: support@wholehed.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@wholehed.com .

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Custom-made products (including custom garments, bulk custom orders, and items produced according to customer specifications within contractual size or quality tolerance).
Sewing tools that have been used, signed for, or opened for more than 14 days.
Fabrics and trims that have been cut, processed, or altered.
Specially customized or specially purchased materials and components required for an order.
Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@wholehed.com